GENERAL -The hotel reserves the right of admission. -All disputes are subject to the jurisdiction of the Haryana (India) High Court. -Guests will be held responsible for any loss or damage to the hotel property caused by themselves, their friends or any person for whom they are responsible. -Pets are not allowed in the hotel premises. -In our endeavor to keep the hotel premises absolutely safe for all our guests, hotel reserves the right to search any of the belongings of the guests including opening and scanning their luggage.
ROOMS -Hotel's check-in & check-out time is 12 Noon. -As per the government norms currently we levy an 18.70 % tax on the applicable room rate. -Government Taxes are subject to change without prior intimation. -All rates are in INR (Indian Rupees) -Accommodation can be provided as per the following combination. -Maximum of two adults per room can be accommodated. -Two adults with max. two children below 12 years of age sharing the same bed. -Three adults with an extra bed can be accommodated.
EXTRA BED -Extra bed/ Roll away bed is chargeable at INR Rs. 1000 plus tax per room per night and subject to availability. -As a part of the room package all resident guests are entitled to the 'Spa Soul’ facilities which includes: Sauna, Steam, Jacuzzi, Swimming Pool & Gymnasium. -All room bookings wherein the expected time of arrival of the guest is before 0800 hrs, needs to pre-blocked from a day prior to the arrival date. (Example if a Guest is arriving at 0300 hrs on Tuesday, room will be blocked from Monday itself & thus room charge from Monday onwards will be billed). -Early check-ins would be allowed on or after 0800 hrs subject to availability. -At the time of check-in it is mandatory for all the guests to submit a valid photo identity proof with address such as passport, driving License or election id card. -In case of an no-show or an early departure the hotel reserves the right to charge the entire duration of the stay as per the discretion of the hotel management.
CANCELLATION POLICY -Galaxy's cancellation policy is 48 hours which enables the guest to cancel or amend any bookings 48 hours prior to the arrival date without paying any cancellation charges, failing which there would be a 1 night room charge (on per room basis).including the applicable tax. -The hotel reserves the rights to pre authorize one night charge on the credit card given for guarantee purpose unless guaranteed via a company letter or advance deposit. -Any extension (postponement of the departure date) is subject to the availability of the room & the room category at the time of the request is made which may result in hotel offering another room category (higher or lower) for the extended period in case the room category in which the guest is staying / already booked is not available at the time of request. -Late Check-out Policy: - Hotel would extend a late check-out till 1400 hrs without any additional charges. Half day room charges would be applicable from 1400 - 1800 hrs and full day charges would be applicable beyond 1800 hrs. All late check-out requests would be honored subject to availability. - All foreign guests holding room reservations needs to have a valid visa for Gurgaon for the entire duration of their stay. Visitors are not permitted in the guest rooms after 2300 hrs. -There are electronic safe deposit locker in the room, the hotel will not be responsible for any valuable left by the guest in the rooms or accept any liability for loss incurred during the stay. -In case of default in payment of dues by a guest, the management shall be entitled to lien on the luggage and belongings and to detain the same and sell or auction such property at any time after the date of departure without reference to the party. -Storing of articles of a combustible or hazardous nature, in residential rooms is strictly prohibited. -Guests are responsible to observe the Government Rules and Regulations in force from time to time in respect of registrations, alcoholic drinks, firearms etc.